United Therapies

Company Profile

Headquarters: Chicago, Illinois

Industry: Healthcare/Medical Devices

Brief Description: United Therapies (UT) is a medical devices company that supplies high-tech urological services and surgical equipment to doctors, clinics, and hospitals across the country. With 25 years of experience in the field, UT specifically aims to delivery lithotripsy treatment, performing 13,000 kidney stone treatments annually across more than 175 hospitals.

Website: www.unitedtherapies.com

Challenges

  • Coordinating and managing the credentialing across doctors and hospitals
  • Remaining compliant with state and federal regulatory reporting requirements
  • Scheduling and dispatching of equipment and crews to 175+ hospital and clinics while meeting HIPPA requirements

Solutions

  • CXM Unlimited on-premise system customized and automation to manage UT’s full range of credentialing, contracting, and legal requirements
  • Customized rules engine to proactively manage regulatory compliance
  • Mobile solution for field-service technicians with personalized scheduling views and real-time alerts
  • Integrated bill processing, reducing average receivable from 6 weeks to 1 day